Scotrail Must Serve North Better

Scottish Greens Transport and Tourism Spokesperson John Finnie MSP has called on Scotrail to ensure that passengers in the North receive a decent level of service.

The call comes following enquiries from Mr Finnie which reveal that the Inverness to Wick/Thurso Scotrail service ran without a refreshment trolley on 434 occasions in 2017, the equivalent of almost one in five journeys.

Highlands and Islands MSP John Finnie said:

“It is completely unacceptable that more than 400 far north services ran without a refreshment trolley in 2017. These journeys take more than four hours and passengers reasonably expect a decent level of service. It is not too much to ask for the opportunity to buy a drink and a sandwich. This is particularly relevant when ticket prices have risen sharply yet again.

“In addition to the inconvenience this causes to the local population it also presents the north in a bad light to visitors. Tourism is hugely important to the Highlands and tourists will rightly expect advertised facilities to be available when they travel.

“I understand Scotrail have put a plan in place to address staffing issues and I have written to them making it clear to them that they must provide a better service in 2018 than they did last year.”